1. What are the benefits of using health and wellness products?

Health and wellness products offer a range of benefits, including increased strength, improved immune response, and invigorating aromatherapy. These products are made with high-quality natural ingredients that can help support your overall well-being.

2. How do I request a return?

To request a return, please contact us at support@alphforge.com within 30 days of receiving your item. Please make sure your item is in the same condition as when you received it, unworn or unused, with tags, and in its original packaging.

3. What items are not eligible for return?

Perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards are not eligible for return. If you have any questions about the eligibility of your specific item, please contact us.

4. What should I do if I receive a defective, damaged, or wrong item?

If you receive a defective, damaged, or wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right.

5. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you of the refund approval status. If approved, the refund will be automatically processed within 10 business days to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.

6. Can I exchange an item?

Yes, you can exchange an item by returning the item you have and making a separate purchase for the new item. This is the fastest way to ensure you get what you want.

7. What is the European Union cooling off period?

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging.

8. Who is responsible for return shipping costs?

The customer is responsible for any shipping, tax, and customs fees associated with returning the goods.

9. How can I contact customer support for return questions?

If you have any questions or concerns about returns, you can always contact us at support@alphforge.com.

10. Can I return a product after the 30-day return period?

Unfortunately, we cannot accept returns after the 30-day return period has passed. Please make sure to contact us within this timeframe to initiate a return.